Shipping
Secure Delivery — $14 (Standard Shipping + Signature Required)
Standard shipping with signature required upon delivery.
International Shipping
Marrakech Atelier Shipments
Returns Policy
If you have received the correct order and are unsatisfied with the fit of the item, we’re happy to exchange for a different size from our current stock within 30 days of purchase. Items must be in original condition, unworn, unwashed, and undamaged, with tags still attached (if applicable). All items are exchangeable for store credit only within 30 days. Please note, custom orders are final — no exchanges or returns will be accepted. For returns, the customer is responsible for shipping the item back to our warehouse, and the customer will incur the shipping cost. We do not provide return shipping labels; customers are responsible for return postage. If an exchange pair is requested or store credit is issued and redeemed within 30 days of receipt, Res Ipsa will cover the outbound shipping cost for the replacement item within the U.S. only. Once we receive the item, we will issue the exchange or you will be given a store credit of the same price as the returned item. Store credits are valid for up to one year from the date they were issued. Items returned from transactions purchased with store credit will be re-issued as store credit. Res Ipsa reserves the right to limit or refuse repeated returns on transactions involving store credit.
To exchange or return an item, please fill out this Form. You will need:
- Your order number or receipt.
- Name on the order.
- Email address on the order.
- Your request. Unfortunately, we cannot hold a product while we wait to receive your return. You may want to include ranked choices (1st choice, 2nd choice, etc.). Your choices should include the SKU number which can be found on every product page above the "Add to Cart" button. Every product has a SKU number similar to this example: "R-MKL7-803". Each choice you include should list the product's SKU number.
For all returns, once the form has been filled out, please all items should be sent to: Res Ipsa, Attention: Returns, 1015A Collier Road, Atlanta, Georgia 30318.
Your return package should include your order number and name. You should expect to receive your credit, exchange, or refund within four weeks of receiving your return to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and in the case of a refund issue (see below), the time it takes your bank to process our refund request (5 to 10 business days).
Damaged, Defective, or Incorrect Items
If any items are damaged, defective, or incorrect: If you have received a damaged, defective, or incorrect item, please fill out this Form. You will need:
- Your order number, receipt, and/or proof of purchase.
- Name on the order.
- Email address on the order.
- Your request.
- A photograph demonstrating the damaged area of the item.
For items damaged, defective, or incorrect, once the item is received, we will process it and notify you that we have received your returned item. We will immediately notify you on the status of your return after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.